Main Dealer Service… at LOCAL prices.

CCM are a leading independent garage group offering car repair, MOT and specialist motor trade services across 4 locations in Surrey and Sussex.

 

The business has been trading for just shy of 30 years from its humble beginnings in Ewhurst, Surrey, where our head office still resides. This year, we have made it to the final of the Top Garage Awards 2021! The final is held on the 9th of October so keep your fingers crossed for us!

 

Today, CCM employs 26 technicians, mechanics, MOT testers plus a fantastic support team who maintain and service all makes and models of cars and light commercial vehicles, alongside technical and specialist services to the trade.

Most importantly for you, we like to say YES!

Following 30 years of training and investment at CCM, we have the staff, tools, technology, mechanical knowledge and skills to follow through on all aspects of car repair from a wiper blade to an engine rebuild we CAN help.

CCM are your best cost alternative to manufacturers main dealers in the area for all makes and models of vehicles, covering routine servicing, mot and all aspects of car repair.

Our competitive labour rates and combined knowledge create a solid foundation for best value car servicing.

We understand that you could be our customer for life, and we want to make sure that we build a relationship with you that means we become your trusted partner for all car-related matters.

CCM Gatwick Reception Area
CCM Staff at the MOT Bay Computer
CCM Gatwick MOT Tester Checks Tyres

WHY CHOOSE US

  • Top Garage Award 2021 Finalist
  • Large fleet of courtesy cars
  • Dealer quality at local prices
  • Latest diagnostics equipment
  • Skills and knowledge of 26 lifetime professionals

OUR MISSION

The purpose of CCM is to provide our customers with the best possible service and confidence that we will give the best care to their vehicles.

We will do this by taking ownership of our own personal appearance and area. We will work together and cooperate with each other, acknowledging that each and every one of us has our own area of expertise. We will continue to invest in external and internal training so we can improve our systems and processes to enable us to be at the top of our game. We will strive to create an environment for our workforce that is always evolving, taking into account all feedback. We will measure our customer feedback to enable us to continuously improve our service to them.

We highly value the positive relationship we have with our customers and will reward loyalty. We are committed to living by our values and culture to deliver our customers’ expectations.


OUR VALUES

ATTITUDE

We want to be responsible for our actions and be accountable for what we do. Our aim is to be positive and polite to each and every individual that crosses our path.

COMMUNICATION

At CCM we will use all means of communication to ensure that everything is done in our power to maintain a positive and healthy relationship with our customers, suppliers and staff leading to a positive customer relationship

CUSTOMER EXCELLENCE

We will communicate with our customers, and with each other, to provide the best outcome in each and every possible scenario. We will strive to find enjoyment in going above and beyond our customers’ expectations.

EFFICIENCY

We plan and prioritise our service, repair or MOT workload. We are aware that others have certain areas of expertise and need to ask for help when required. CCM are a team. We will cooperate with each other and be flexible to achieve your goals.

HONESTY

We are true to ourselves. We are aware that mistakes happen and will be open about them, learn from them and move forward with the knowledge that we did our best as a team. As a company, we strive for self-awareness and mindfulness of others.

IMAGE

Maintain a high standard. We will endeavour to keep ourselves, our workspace and surrounding area clean, tidy and organised. We will turn up to work looking smart and tidy, with pride in what we deliver to each other and our customers.

KNOWLEDGE

CCM technicians and support team continuously strive to educate and train ourselves in any way we can to enable us to improve our skills and processes.

RELIABLE

We only give promises that we are prepared to keep. At CCM if we cannot deliver, we do not promise.

© Copyright 1994- CCM MOT Juice